When Conviq offers refunds for custom builds, workflow templates, consulting sessions and retainers, and how to request one.
The 33% deposit required to begin a custom business automation or website build is non-refundable once work has commenced. This deposit secures your project slot and covers scoping and planning work that begins immediately.
If Conviq fails to deliver the agreed system within the stated timeline through our own fault, the Client may request a partial refund for incomplete work. Delays caused by the Client (late feedback, missing assets, delayed third-party access) do not qualify for a refund.
No refunds are issued for retainer fees already paid for the current billing period. Clients may cancel their retainer at any time with 30 days written notice; the retainer remains active and billable through that notice period.
Workflow templates are digital products delivered immediately upon purchase. Because access is granted instantly, purchases are non-refundable once the template has been delivered or downloaded, except where the template is materially defective or does not function as described. Defect claims must be raised within 7 days of purchase.
Consulting sessions may be rescheduled or cancelled for a full refund if you notify us at least 24 hours before the scheduled time. Cancellations within 24 hours of the session, or no-shows, are non-refundable.
Domain, hosting, and third-party tool subscriptions (such as n8n or Make.com) are billed directly to the Client's own card, separately from Conviq's fees. Refunds for these charges are governed by the relevant third party's own refund policy, not by Conviq.
To request a refund, email hello@conviq.online with your order or project details. We aim to respond within 2 business days and, where a refund is approved, process it within 7 business days to your original payment method.
For any refund-related questions, contact us at hello@conviq.online.