n8n workflow template

n8n customer support triage template for Gmail and Slack

This n8n customer support triage template reads incoming support email, labels it by priority and category in Gmail, escalates urgent tickets to an on-call Slack channel and logs the rest to a ticket queue, using plain keyword rules with no per-ticket AI cost.

All templates
From $109.99
One-time purchase. No retainer. Setup guide included.
  • The workflow file: n8n workflow (JSON)
  • A step-by-step setup guide (PDF) with a verified cost breakdown
  • Failure handling: error log with the raw data, a separate Slack failure alert, and a clean response
  • No credentials included. You connect your own accounts

Make version: coming soon

What this workflow does

  1. Watches your support inbox for new unread email
  2. Classifies each message by priority (Urgent, High, Normal) and category (Billing, Technical, Feature Request, General) using editable keyword rules
  3. Applies the matching labels in Gmail
  4. Sends urgent tickets straight to an on-call Slack channel
  5. Logs everything else to a ticket queue sheet for your team to work through

If something fails

  • If labelling fails, it retries three times automatically
  • On persistent failure the ticket is saved to an Errors sheet
  • Your team is alerted in a separate Slack channel

Apps and accounts you need

  • n8n
  • Gmail
  • Slack
  • Google Sheets

What it costs to run

ItemCost
n8n (self-hosted)Free software plus roughly $5 to $7 per month for a small server.
n8n Cloud StarterRoughly $20 to $24 per month for 2,500 executions.
Gmail, Slack and Google Sheets$0 on free plans.

Because classification uses keyword rules rather than an AI model, there is no per-ticket cost.

Who it is for

Useful for small support teams and founders who share an inbox and want urgent problems surfaced immediately without paying for a helpdesk platform. A Make version is coming soon.

Why a Conviq template

Each template is built to a production standard: failure handling is real, every cost is listed before you buy, and nothing ships with credentials. Browse all n8n workflow templates, learn about our n8n automation services, or have us tailor one as a custom automation project.

Frequently asked questions

Can I change the keywords?
Yes. The classification rules are plain editable lists inside one node, and the setup guide shows where.
Does it use AI?
No. It uses keyword rules, which keeps it free to run per ticket and predictable.
Is there a Make version?
A Make version is coming soon. The n8n version is available now.

Related

n8n Lead Capture to CRM template

Read more

n8n Content Repurposing template

Read more

Business Automation Services

Read more